Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Empire Home Warranty Support Ticket - No A/C for 3 weeks

Empire Home Warranty Support Ticket

No A/C for 3 weeks - Home Warranty

Created By: felines2U's Picture felines2U Last Reply: felines2U's Picture felines2U
Priority Level: [Emergency] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: N/A Replies: 0
Product: Home Warranty

Started this process on August 2nd. No once has come to fix the problem. I write a complaint letter on Augst 7th.
No one calls, replies, etc.

Now, that’s customer service at it’s finest.

I call Empire again, I am disconnected from your claims supervisor for the 2nd time while discussing my issue, she did not have the common courtesy to even call me back, and she had my phone number because she had confirmed it with me.

I called again on Tuesday, Aug 10th to start this process that began on August 2nd all over again since no one at Empire ever called me back. It’s like my claim slipped into an abyss behind someone’s desk never to be found.

So, after my call on Tuesday, Aug 10th, the third contractor (Air Rescue Mechanical) – finally arrived out to the house on Thursday Aug 12th to diagnose the problem. He opens the unit up in front of me and it is quite obvious to both of us what the problem is. The motor has given out.

He said he would have to order the part (which is understandable) and will call once it comes in. I was pleased to receive a call the following day, Friday, Aug 13th in that he had the part and was ready to come back to install it. Here is where it gets good …… He tells me that he called Empire to get authorization to come back out and finish the job. He tells me that he is placed on “hold” for over 25 minutes. He then tells me that Empire says to him that he needs to call back on Monday, August 16th to get this authorized. MONDAY? And I also need to mention that he already cashed my check for $49.00. So I basically wrote the technician a check for $49.00, he cashed it and you they are still deciding whether the part is authorized. It's a $345.00 part.

Are you kidding me? Wait a minute, I initially called Empire on August 2nd to report my problem. It took your contractors until August 12th before anyone shows up and I am now informed by this contractor that it would be Monday, Aug 16th before I would get authorization for the part to be installed? Do they have any idea what it is like to live in Dallas, Texas with 105-109 degree temperatures daily? Apparently, they do not.

I called their claims department and got a guy who could care less. His exact words to me...."If I were you I woulc cancel your insurance with Empire." So that's what I did.
The BBB has also been informed of this pitiful company.


CONTACT THIS BUSINESS

Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Empire Home Warranty Reviews and Complaints More Empire Home Warranty reviews, complaints, compliments and support tickets
BUSINESSES REPLY HERE

Claim this company Business owners and employees: Register for free and claim your company
Respond to this ticket Companies: Respond to this ticket
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge




Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Empire Home Warranty reviews and tickets

Similar reviews and tickets


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team